Refund policy

Return and Refund Policy

Effective Date: July 1st 2026

Thank you for shopping with Desi Star Oracle. We want every customer to feel clear, respected, and supported when purchasing from our shop.

This policy explains how returns, refunds, exchanges, cancellations, and digital product issues are handled.

Digital Products

All digital products are final sale. This includes, but is not limited to:

  • Digital tarot or oracle guidebooks

  • PDF workbooks

  • Printable journals

  • Digital downloads

  • Online resources

  • Audio files

  • Digital courses or workshops

  • Any instant-access spiritual or educational materials

Because digital products are delivered immediately or made accessible after purchase, they cannot be returned, exchanged, or refunded once the order is completed.

If you experience a technical issue accessing your digital product, please contact us at [email address]. We will make reasonable efforts to help you access the file or resend the correct download link.

Tarot Readings, Oracle Readings, And Spiritual Services

All tarot readings, oracle readings, intuitive services, spiritual guidance sessions, written readings, voice readings, video readings, and custom spiritual services are final sale once the work has begun.

A refund may not be issued because a customer disagrees with the message, interpretation, spiritual guidance, or energetic insight provided. Readings are interpretive, spiritual, and reflective in nature.

If you need to cancel or reschedule a booked session, please contact us at least 24 hours before your appointment time. Missed appointments, late cancellations, or no-shows may not be eligible for a refund.

Physical Products

For physical products, including printed decks, books, journals, or other shipped items, returns may be accepted only if the item arrives damaged, defective, or incorrect.

To request help with a damaged, defective, or incorrect item, contact us within 7 days of delivery at [email address] and include:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photos of the item and packaging

If your request is approved, we may offer a replacement, store credit, or refund depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital downloads

  • Custom readings

  • Completed spiritual services

  • Gift cards

  • Sale or discounted items

  • Personalized products

  • Used or damaged items not caused by shipping

  • Items returned without prior approval

Refund Processing

If a refund is approved, it will be processed back to the original payment method. Processing times vary depending on your bank, card provider, PayPal, Shop Pay, or other payment service.

Desi Star Oracle is not responsible for delays caused by banks or payment processors.

Contact

For questions about this policy, contact:

Desi Star Oracle
 Email: desistar@desistaroracle.com
 Website: desistaroracle.com